Senior Manager Service Delivery
Core
Lead and develop Regional Service Managers and engineering teams to deliver service targets, manage operational budgets up to £10m, and ensure compliance with QHSE standards in the UK.
Role type
Senior Manager, Service Delivery
Builds
Regional service operations and team capability
Domain
Materials Handling / Industrial Equipment
Required skills
People leadership, coaching and mentoring, performance management, budget management, stakeholder management, commercial acumen, operational excellence, QHSE compliance, business growth strategy
Preferred skills
Experience in Materials Handling industry, track record of developing leaders, strong communication and negotiation skills
Technologies
N/A
Responsibilities
Lead and develop Regional Service Managers through coaching and performance management; Manage operational budgets up to £10m; Deliver core Service KPIs including revenue and customer satisfaction; Build strong relationships with customers and stakeholders; Ensure compliance with commercial, technical, quality, health, safety and environmental standards; Act as escalation point for Regional Service Managers and customers; Support business growth by identifying service revenue opportunities
Seniority
Senior, hands-on IC