Vendor Operations Team Lead - Norwegian speaker
Core
Lead a team of 10+ onboarding agents to manage the end-to-end onboarding, incubation, and re-engagement processes for Restaurant and Shop partners.
Role type
Team Lead (People Leadership & Operations)
Builds
Onboarding and re-engagement workflows for delivery platform partners
Domain
Food delivery / Logistics operations
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, process optimization, data analysis, stakeholder management, change management, technical liaison, knowledge management
Preferred skills
Experience in contact center environments, familiarity with Google Suite/Microsoft tools, CRM tools
Technologies
Google Suite, Microsoft tools, CRM tools
Responsibilities
Manage and mentor a team of 10+ onboarding agents, oversee partner onboarding and re-engagement funnels, optimize case queues and operational workflows, build dashboards for senior leadership, collaborate with product/tech teams on tool improvements, handle HR compliance and performance improvement plans
Seniority
Mid-level, hands-on IC with team management