Supervisor de Call Center Cobranza telefónica
Core
Supervise the performance of the telephone collection team, monitor calls and service quality, and manage KPIs.
Role type
Call center collection supervisor
Builds
Collection operations and team performance
Domain
Telecommunications / Financial services
Deliverable
dashboards & analysis
Required skills
Team leadership, Call monitoring, KPI management, Process improvement, Customer service training, Communication
Responsibilities
Supervise the performance of the telephone collection team, Monitor calls and quality of service, Manage KPIs, Coordinate activities and assignments of operators, Analyze service processes and propose improvements, Train employees in customer service techniques
