Leiter (m/w/d) Kundenservice
Core
Lead a 15-person customer service team (internal/external sales and on-site service staff) to drive customer retention, service quality, and revenue growth for a textile management company.
Role type
Senior Team Lead / Customer Service Manager
Builds
Customer service operations, on-site client support, and service quality processes
Domain
Textile management / Uniform rental and logistics
Required skills
Team leadership, customer relationship management, process optimization, ERP system proficiency, business acumen, on-site client consultation, contract negotiation, data analysis and reporting
Preferred skills
Experience in textile or healthcare sectors, logistics-based environments
Responsibilities
Lead and coach a 15-person team, coordinate daily service operations, develop customer retention processes, manage on-site client visits and consultations, ensure service level agreements and revenue targets, handle billing and master data maintenance, interface with sales/logistics/production, analyze customer data for improvements
Seniority
Senior, hands-on IC