Regional Service Manager (m/w/d)
Core
Develop and optimize international service units, processes, and standards to improve performance, cost-efficiency, and customer satisfaction across global markets.
Role type
Senior regional service manager (strategy & operations)
Builds
Global service organization structures, processes, and best practices
Domain
Industrial tools & equipment (DIY) / International Service Operations
Required skills
Service management, process optimization, data analysis, cross-functional collaboration, change management, stakeholder consulting, international project management, strategic planning
Preferred skills
Experience in after-sales or project environments, strong English communication, intercultural competence, travel readiness
Technologies
Service management frameworks, data analytics tools
Responsibilities
Develop international service units regarding cost, performance, and customer satisfaction; Support and consult local subsidiaries on service challenges; Analyze service KPIs and implement improvement measures; Introduce and evolve global service standards and best practices; Collaborate with international teams (Service, Sales, IT, Quality, Controlling); Participate in transformation and optimization projects; Promote knowledge exchange across the global service organization