Supervisor de Retenciones Bilinge Tiempo Completo
Core
Supervise team performance and productivity, ensure operational targets are met, manage special cases, and monitor customer service quality for a telemarketing call center.
Role type
Team Supervisor (Call Center)
Builds
Customer service operations and telemarketing campaigns
Domain
Telecommunications / Telemarketing
Deliverable
dashboards & analysis
Required skills
Team supervision, Customer service, Special case resolution, Advanced English (B2/C1), Excel, CRM tools, Operational reporting
Responsibilities
Supervise team performance and productivity, Ensure compliance with operational targets and KPIs, Manage special cases and provide timely solutions, Monitor customer service quality, Provide feedback and follow-up to staff, Prepare operational reports and improvement plans