Associate - Operations
Core
Meet productivity, quality targets and SLAs; plan, direct, and supervise workflow; coordinate activities to achieve expected volume; manage client queries and updates.
Role type
Associate - Operations (Graduate)
Builds
Operational workflows and client service delivery
Domain
Intelligent operations and transformation
Required skills
Workflow planning, Supervision, Client coordination, SLA management, Team coaching
Preferred skills
Mentoring, Personalized development planning
Technologies
Agentic AI platforms, Analytics
Responsibilities
Meet productivity and quality targets, Plan and direct work flow, Coordinate work activities, Co-ordinate with clients for queries, Respond to customer and internal emails, Partner with team members to build skills