Claims Transformation & Operations Specialist
Core
Deliver operational excellence, process optimisation, and transformation delivery for the New Zealand Claims team to improve productivity, consistency, and alignment with ANZ priorities.
Role type
Claims Transformation & Operations Specialist
Builds
Efficient, scalable, and high-performing claims function
Domain
Insurance (Property, Travel, Accident & Health)
Required skills
Insurance claims experience, end-to-end claims operations knowledge, process improvement, change delivery, operational uplift, stakeholder engagement, influencing capability, SOP and process documentation, multi-priority management
Preferred skills
Property/Travel/Accident & Health claims experience, offshore team exposure, TPA governance, digital initiatives
Responsibilities
Deliver key claims optimisation initiatives aligned to NZ and ANZ strategic priorities, identify and remove blockers to efficient claims handling, improve workflows and operational controls, support performance across local and offshore teams, lead digital and operational improvement initiatives, enhance onboarding and process documentation, coordinate operational audit responses, represent NZ requirements in regional transformation initiatives