Leiter Kundendienst / Service SHK (m/w/d)
Core
Leading and organizing the customer service department for building technical systems (plumbing, heating, air conditioning) for private and commercial clients.
Role type
Senior Service Department Manager
Builds
Reliable maintenance and service operations for building technical systems
Domain
Construction / Building Services (SHK: Sanitär, Heizung, Klima)
Required skills
Leadership, capacity planning, customer acquisition, stakeholder management, operational organization, business acumen
Preferred skills
Technical understanding of SHK systems, prior experience in a craft/trade environment
Responsibilities
Lead and develop the customer service area, manage a team of 3 technical service managers and 10-12 service technicians, ensure efficient dispatch and order organization, acquire new maintenance customers, act as central contact for high-level client issues, collaborate closely with senior management
Seniority
Senior, hands-on IC