Teamleiterin / Teamleiter (m/w/d) Serviceteam
Core
Leading a service team of 17 employees as the first point of contact for customers regarding social benefits under SGB II.
Role type
Team Lead (Service Team)
Builds
Service operations for social benefit recipients
Domain
Public Administration / Social Services
Deliverable
client delivery
Required skills
Team leadership, SGB II compliance, staff coordination, performance management, conflict resolution, onboarding, stakeholder communication
Preferred skills
Social law knowledge, prior leadership experience
Technologies
Internal learning management system
Responsibilities
Lead the Borna/Markkleeberg service team, ensure task fulfillment per SGB II, implement goals and guidelines, coordinate absences and scheduling, conduct staff meetings and performance reviews, onboard new members, handle citizen complaints and third-party inquiries
Seniority
Manager, hands-on leadership