Responsable Après-vente France Moto F/H
Core
Manage and optimize technical after-sales activities, ensuring support quality, adherence to manufacturer procedures, and customer/dealer satisfaction for motorcycles.
Role type
Senior Technical After-Sales Manager
Builds
Technical support processes, warranty handling, and dealer assistance for motorcycle products
Domain
Automotive / Motorcycle industry + embedded electronics
Required skills
Technical expertise in automotive/motorcycle/mechanics/embedded electronics, Team management, Diagnostic tool knowledge, Problem-solving, Regulatory compliance knowledge, Performance indicator analysis
Preferred skills
Technical English, Product launch support
Responsibilities
Manage and coach the technical team, Supervise technical requests and warranty files, Provide technical support to dealers and internal teams, Define and evolve after-sales procedures, Maintain technical relations with manufacturers/suppliers, Monitor technical campaigns (recalls, updates), Ensure regulatory and safety compliance, Pilot technical performance indicators, Participate in product launches