Group Travel Team Leader - North Sydney, NSW
Core
Lead a group travel team to drive customer retention, growth, and profitability through relationship management and operational support.
Role type
Senior Team Leader, Travel Operations
Builds
Travel services and customer partnerships for Flight Centre Travel Group
Domain
Travel & Tourism
Required skills
Team leadership, Customer relationship management, Strategic planning, Negotiation, Time management, Business acumen, Training and development, Problem solving
Preferred skills
MICE industry experience, Emotional intelligence, Presentation skills
Technologies
N/A
Responsibilities
Contribute to the overall performance, growth, and development of the group travel team nationally; Assessing, troubleshooting and providing solutions to a varying range of customer scenarios; Play a lead role in driving customer partnerships including strategic planning, MLR development, new business conversion and incumbent business growth.
Seniority
Senior, hands-on IC with team leadership