Leitung Technischer Kundendienst & Serviceprozesse (m/w/d)
Core
Leading and optimizing technical customer service and service processes for fleet management and automotive partners.
Role type
Senior management-level technical customer service and service process leader
Builds
Efficient service workflows and digital solutions for administrative reduction
Domain
Automotive industry + fleet management
Required skills
Team leadership, strategic process steering, workflow optimization, digital solution implementation, partner relationship management, analytical thinking, structured work approach, communication
Preferred skills
Knowledge in process optimization and digitalization of service workflows, experience in modern leadership environments
Technologies
N/A
Responsibilities
Lead and develop the technical and service team, steer strategic orientation and optimize service processes, develop efficient workflows to increase productivity, implement digital solutions to reduce administrative tasks, ensure high service quality and customer satisfaction, manage and develop cooperation with service partners
Seniority
Senior, hands-on IC