Team Lead Customer Service & Sales Operations (m/w/d)
Core
Leading an operational Customer Service team, optimizing internal processes, and ensuring professional support for complex clients.
Role type
Senior Customer Service Team Lead
Builds
Customer service operations and order fulfillment processes
Domain
Technology industry, Customer Service & Sales Operations
Required skills
Team leadership, Customer experience management, Operational control, Order management, Client management, Process optimization, Cross-functional collaboration
Preferred skills
Digital applications proficiency, Business KPIs analysis
Technologies
Digital applications, Business KPIs
Responsibilities
Lead and develop an operational Customer Service team, Ensure high service quality across the customer journey, Coordinate daily operations and monitor KPIs/SLAs, Manage order processing and fulfillment workflows, Handle complex client escalations and key account relationships, Identify and implement process improvements for efficiency and digitalization
Seniority
Senior, hands-on IC
