Coordinator Customer Experience Operations
Core
Lead a customer-focused team to deliver exceptional service across all Council contact channels and service locations.
Role type
Senior Customer Experience Operations Coordinator
Builds
Customer service operations and service standards for a local government council
Domain
Public sector / Local government
Required skills
Team leadership, workforce planning, budgeting, resource management, stakeholder engagement, analytical problem-solving, Microsoft Office proficiency
Preferred skills
Experience in contact centre or operational environments, continuous business improvement
Responsibilities
Lead and develop a high-performing Customer Experience team, oversee customer service operations across multiple channels, drive service improvements and innovation, monitor service performance and customer feedback, manage complex customer enquiries and complaints, lead workforce planning and budgeting
Seniority
Senior, hands-on IC