Jefe de Atención Personalizada San Jose del Cabo
Core
Supervise and ensure the proper functioning of the Personalized Attention area, providing warm and timely service to clients while coordinating and following up with the team.
Role type
Team Lead / Supervisor
Builds
Client service operations and team performance
Domain
Telecommunications / Customer Service
Required skills
Team coordination, Problem-solving, Client orientation, Cash handling, Reporting, Staff selection and training
Preferred skills
Driving license, Vehicle operation
Responsibilities
Supervise and coordinate team members, Ensure resources are used correctly, Follow up on work activities and programs, Propose process improvements, Maintain communication with supervisors and operators, Provide guidance and support to staff, Resolve problems requiring intervention, Review and authorize payroll, Participate in staff selection and training, Prepare area activity reports, Supervise cash deposits and daily closing reports, Ensure compliance with objectives and procedures.
Seniority
Mid-level, hands-on supervisor