Account Recovery Supervisor (Dutch C1)
Core
Lead strategic initiatives and manage outsourced collection activities to drive operational excellence and performance in the Dutch consumer finance market.
Role type
Senior IC collections operations supervisor
Builds
Outsourced collection operations and team performance
Domain
Consumer finance / Debt collections
Deliverable
dashboards & analysis
Required skills
Outsourcing governance, Quality management, Complex case management, Team leadership, Stakeholder management, Process optimization, KPI management, Regulatory compliance
Preferred skills
Digital transformation, Change management, Coaching
Technologies
Collection systems, Quality scorecards
Responsibilities
Monitor and improve service provider performance, Manage complex collection escalations, Lead team development and coaching, Optimize collection strategies and processes, Coordinate with local market organizations, Analyze KPIs to drive performance improvements
Seniority
Senior, hands-on IC