Customer Service Manager - H/F/N
Core
Leading a newly created Customer Service department to drive order execution, project management, and service delivery across France, North Africa, and West Africa for over 1000 clients.
Role type
Senior Customer Service Manager
Builds
Operational excellence in the Order-to-Cash process and customer experience strategy
Domain
Industrial manufacturing (energy, food, water, marine)
Required skills
Order-to-Cash process management, project management, performance data analysis, continuous improvement, leadership, client orientation
Preferred skills
Cross-functional collaboration, structured approach, adaptability, change management
Technologies
Order-to-Cash systems, performance dashboards
Responsibilities
Manage 3 teams (Customer Care, Service Execution, Project Execution), ensure operational excellence in order/project execution, deploy customer experience strategy, monitor KPIs, handle complex client escalations, implement new operational tools
Seniority
Senior, hands-on IC