Customer Experience Team Lead
Core
Lead a customer service team, manage staff training and performance, and provide secondary support for escalated customer inquiries.
Role type
Customer Experience Team Lead
Builds
Customer service operations and team capabilities
Domain
Medical Device / Pharmaceutical
Deliverable
dashboards & analysis
Required skills
Staff training, team communications, staff auditing, performance management, coaching, problem solving, MS Office, regulatory compliance
Preferred skills
SAP/ERP/Business Systems, presentation delivery, Medical Device or Pharmaceutical experience
Responsibilities
Conduct coaching sessions on software, interpersonal skills, quality, and product knowledge; report on employee progress and metrics; identify development opportunities; solve problems based on practice and precedent; assist in oversight of order processing and auditing.
Seniority
Mid-level, hands-on IC