Genesys & google CX Agent Studio Engineer (m/w/d) "MwM"
Core
Implementing the next-generation SIGNAL IDUNA voice portal using Genesys CCaaS and Google CX Agent Studio, integrating cloud-based CCAI platforms, and designing connectors to legacy systems.
Role type
Senior IC backend engineer (voice AI & CCaaS integration)
Builds
Cloud-based CCAI platform, voice agents, and chatbot connectors for customer service systems
Domain
Telecommunications / Customer Experience (CX) / Cloud AI
Deliverable
production ML models
Required skills
Genesys, Google CX Agent Studio, Google Cloud Functions, microservice architecture, automated testing, code refactoring, cloud configuration
Preferred skills
Clean code principles, agile software development, technical product ownership
Technologies
Genesys, Google Cloud, Google CX Agent Studio
Responsibilities
Designing future-proof architecture for voice and chat solutions, implementing into existing system landscape, collaborating with Google Cloud and Genesys partners, analyzing and implementing functional requirements, conducting automated developer tests, performing code refactoring, documenting developments, acting as technical product owner
Seniority
Senior, hands-on IC
