Support & AI Experience Coordinator (m/w/d)
Core
Coordinate and optimize a customer support team augmented by AI assistants, focusing on process improvement, knowledge management, and customer experience analysis.
Role type
Support & AI Experience Coordinator
Builds
AI-enhanced customer support workflows and knowledge bases
Domain
Customer Service / AI Integration
Deliverable
product features
Required skills
Process optimization, Knowledge management, Customer experience analysis, AI tool familiarity, Business acumen, Analytical thinking, Technical understanding
Preferred skills
Experience with AI tools, IT training
Responsibilities
Develop and refine AI chatbots using support case data, redesign support processes for AI-human collaboration, analyze recurring customer questions to identify improvements, prioritize and route support tickets, build and maintain a structured knowledge base, evaluate AI assistant performance, identify upsell opportunities and manage billing documentation, monitor support ticket resolution status.
Seniority
Individual Contributor
