Junior Customer Success Manager (DACH)
Core
Onboard new German-speaking SMBs to an AI voice agent platform, configuring the assistant, testing integrations, and ensuring live deployment.
Role type
Junior Customer Success Manager (Activation)
Builds
AI voice agents and automated CRM features for small and medium-sized businesses
Domain
AI voice technology / Customer Success
Deliverable
production ML models
Required skills
German (native or C2), English (fluent), onboarding execution, platform configuration, technical troubleshooting, customer communication, project management
Preferred skills
technical curiosity, puzzle-solving, structured thinking, initiative
Technologies
HubSpot, AI voice platforms, phone systems, webhooks, APIs
Responsibilities
Run onboarding calls to set up AI assistants, translate customer business needs into platform configurations, test and fine-tune assistants for live deployment, connect phone systems and manage call forwarding, activate signed but inactive customers, document setups and hand over to retention CS, track activation metrics, and provide feedback to product teams
Seniority
Junior, 0–2 years experience