Customer Success Management/ Operations (w/m/d)
Core
Building and scaling Customer Success and Operations to help customers feel better in their skin through medical skincare products.
Role type
Senior Customer Success Manager / Operations Lead
Builds
Customer success processes, operational workflows, and support for medical skincare products
Domain
Health & Beauty / Medical Skincare
Required skills
Customer success experience, operations management, problem-solving, process improvement, multi-tasking, AI/automation openness, proactive execution
Preferred skills
Pharma, Health, Beauty, or pharmacy environment experience
Technologies
AI tools, automation platforms, CRM systems
Responsibilities
Oversee customer success strategy, optimize operational processes, solve customer issues independently, drive process improvements, manage multiple priorities simultaneously
Seniority
Senior, hands-on IC