Relationship-Manager/in
Core
Primary point of contact for Polish SMB customers to ensure success, satisfaction, and retention end-to-end.
Role type
Mid-level Technical Customer Success Manager
Builds
Customer success and retention for SMBs in the Polish market
Domain
SaaS / AI / Customer Success
Required skills
Customer success management, account management, technical troubleshooting, CRM management, proactive outreach, churn management, setup coordination
Preferred skills
Experience with n8n, make.com, codex, strong technical understanding of APIs and error logs, affinity for AI products
Technologies
HubSpot, n8n, make.com, codex
Responsibilities
Own a portfolio of Polish SMB customers across their entire lifecycle, run regular check-ins and trigger proactive calls based on usage signals, support customers in setting up AI assistants, coordinate appointments with developers for complex setups, own churn within the cohort, work autonomously in HubSpot to manage activity
Seniority
Mid-level, hands-on IC