Director, Product Management - Voice AI & Speech Experience
Core
Own the strategy and execution of Genesys Cloud's AI voice technology portfolio, serving as the Voice Experience Designer to help enterprise customers design authentic, brand-aligned voice interactions.
Role type
Director, Product Management (Voice AI & Speech Experience)
Builds
Enterprise AI voice capabilities, OEM voice technology integrations, and customer-facing voice experience frameworks for Genesys Cloud.
Domain
Enterprise Customer Experience (CX), Artificial Intelligence, Voice Technology, Speech Synthesis, Conversational AI
Deliverable
production ML models
Required skills
Product strategy, OEM ecosystem management, Voice AI technical evaluation, Customer experience design, Cross-functional leadership, Vendor relationship management, Commercial modeling, Voice persona design, Conversational design
Preferred skills
Experience with generative voice models, Speech-to-speech technology, Multimodal models, Enterprise sales cycles, Brand strategy translation
Technologies
Genesys Cloud, Generative AI, Speech synthesis, Speech-to-speech, Multimodal models, IVR, Virtual Agents
Responsibilities
Define product strategy and roadmap for AI voice capabilities; Evaluate emerging voice technologies and partners; Serve as Voice Experience Designer to guide customers on brand-aligned voice choices; Establish quality benchmarks for naturalness, latency, and emotional intelligence; Drive cross-functional collaboration between Product, Engineering, and Sales.
Seniority
Director, hands-on IC with strategic leadership
