Customer Advocacy Manager
Core
Build a world-class customer advocacy engine by managing reference requests, producing customer stories, coordinating speakers for events, and driving reviews and social proof.
Role type
Customer Advocacy Manager (Marketing)
Builds
Customer stories, reference programs, event activations, and social proof assets.
Domain
B2B SaaS / Work AI
Deliverable
product features
Required skills
Project coordination, interviewing, writing, executive presence, stakeholder management, tool fluency (Google Workspace, Salesforce, Asana)
Preferred skills
Running reference desks/champion communities, producing case studies/videos, program analytics, CRM reporting, workflow automation, familiarity with enterprise AI
Technologies
Google Workspace, Salesforce, Asana
Responsibilities
Support intake and fulfillment of reference requests; coordinate customer interviews and content production; recruit and prep customer speakers for events; plan peer-review campaigns; maintain systems of record and workflows for advocacy programs.
Seniority
Mid-level, hands-on IC