Lead Analyst
Core
Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients, managing engagements from requirements to post-launch support.
Role type
Senior IC Qualtrics CX Implementation Lead
Builds
Scalable CX solutions, automated workflows, and integrations with enterprise systems
Domain
Customer Experience (CX) / Survey & Feedback Platforms
Required skills
Qualtrics CustomerXM implementation, solution design, API integration, stakeholder management, project management, pre-sales demos, technical scoping
Preferred skills
Qualtrics Engagement Manager Certification, mobile SDK configuration, digital experience feedback program design
Technologies
Qualtrics CustomerXM, Salesforce, Microsoft Dynamics, APIs, SFTP, Mobile SDKs
Responsibilities
Lead client demos and Proof of Concepts (POCs), configure Qualtrics surveys and dashboards, design and implement integrations between Qualtrics and enterprise systems, mentor team members on Qualtrics best practices, manage stakeholder communication and project timelines
Seniority
Senior, hands-on IC