Digital Customer Success Specialist
Core
Design, build, manage, and optimize digital customer lifecycle adoption journeys to drive product adoption, value realization, and renewals for Cisco's CX Networking, Data Center, and Security portfolios.
Role type
Senior IC digital customer success specialist (campaigns & lifecycle)
Builds
AI-driven, hyper-personalized digital engagement campaigns and customer lifecycle initiatives
Domain
Enterprise technology (Networking, Data Center, Security) + Digital Customer Experience
Required skills
Integrated marketing campaign management, project timeline management, email campaign execution, virtual event management, marketing analytics, automation platforms, global/multi-regional campaign oversight
Preferred skills
AI-driven insights utilization, agentic orchestration, hyper-personalization strategies
Technologies
Salesforce, SFMC, Eloqua, Adobe, Google Analytics, Webex, Tableau, AI assistants
Responsibilities
Oversee end-to-end management of customer lifecycle adoption campaigns from strategy to reporting, guide cross-functional teams to ensure timely delivery, manage multiple concurrent campaigns, optimize campaign performance using data and AI insights
Seniority
Senior, hands-on IC