Implementation Services Consultant with French or German
Core
Design, implement, and optimize Zendesk resolution platforms for enterprise customers to drive adoption and operational efficiency.
Role type
Senior Implementation Services Consultant
Builds
Zendesk resolution platforms (Support, Messaging, Knowledge, Voice, Analytics, WFM, AI agents)
Domain
Customer Experience (CX) / SaaS Implementation
Required skills
Zendesk product suite expertise, SaaS implementation, stakeholder management, project management, workshop facilitation, training delivery, requirement translation, risk management
Preferred skills
CX platforms (Salesforce, ServiceNow, HubSpot), Employee Services, AI/automation in CX
Technologies
Zendesk, Salesforce, ServiceNow, HubSpot, Intercom, Genesys, AI agents
Responsibilities
Lead discovery and design workshops, translate business processes into Zendesk configurations, coach customers on best practices, deliver training sessions, manage end-to-end projects, identify and resolve project risks
Seniority
Mid-Senior, hands-on IC
