Technical Account Manager

Warsaw, PolandFull-time2026-10-13 → 2026-11-10

Core

Technical Account Manager who builds and customizes AI agents to deliver customer experiences for enterprise brands, bridging business needs with technical solutions.

Role type

Senior Technical Account Manager (AI Product Adoption)

Builds

Custom AI agents and integrations for enterprise clients

Domain

AI / Customer Service / Enterprise Software

Deliverable

production ML models

Required skills

AI agent configuration, API integrations (REST, GraphQL), B2B account management, requirements translation, stakeholder management, project management

Preferred skills

Prompt engineering, coaching, business acumen

Technologies

LLMs, REST, GraphQL

Responsibilities

Build and customize AI agents for clients, integrate with customer systems (e-commerce, CRM), act as advisor and ambassador, collaborate with Solutions Architects and Account Directors, influence product roadmaps

Seniority

Senior, hands-on IC

About Zowie

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer interactions - delivering instant, personalized, and exceptional experiences. We believe AI Agents represent the next major technological shift, and Zowie is positioned to lead the charge. Leading consumer brands like Costco, DocMorris, Monos, Decathlon, InPost already trust our AI Agents to be on the front line of their customer care efforts, handling millions of conversations monthly. Having found strong product traction both in Europe and in the US, w