Senior CX Acceleration Consultant
Core
Senior consultant delivering optimized Zendesk implementations and AI solutions to transform client customer experiences.
Role type
Senior IC Zendesk Consultant (Professional Services)
Builds
Optimized Zendesk ecosystems and client support workflows
Domain
Customer Experience (CX) / SaaS / CRM
Required skills
Zendesk product expertise, Zendesk AI products knowledge, CRM operations, Agile methodology, Project management, Client consultation, Solution design, Integration planning, Training delivery
Preferred skills
Prior experience as Assist/Professional Services Consultant or Customer Success Manager, Startup-like environment experience
Technologies
Zendesk Suite, Zendesk AI, CRM systems
Responsibilities
Lead client discovery sessions to identify optimization opportunities, Design and configure Zendesk solutions tailored to client needs, Oversee project delivery from consultation to solution launch, Conduct training workshops and develop enablement documentation, Engage technical resources for complex integration requirements, Analyze client feedback to drive continuous improvement
Seniority
Senior, hands-on IC
