IT Customer Success Manager (m/w/d) für unsere KI-Plattform
Hybrid
Core
Onboarding and ongoing support for customers using a generative AI platform to process documents and decisions in mid-sized enterprises.
Role type
IT Customer Success Manager
Builds
Customer workflows and adoption of a generative AI platform
Domain
Generative AI / Enterprise Software
Deliverable
production ML models
Required skills
Support experience, Application Management, Consulting, Key Account Management, IT affinity, error description, structured ticket management, German C1
Preferred skills
Curiosity about AI, prototyping knowledge graphs
Responsibilities
Onboard new customers (setup, training, initial operations), handle inquiries and incidents, advise on workflow expansion, monitor usage and satisfaction, channel customer feedback to product development