Systemadministrator IT Servicemanagement (BMC Helix) (w/m/d) an der Betriebsstätte Leipzig
Core
System administrator for IT Service Management tools (BMC Helix) supporting ITIL-based service processes.
Role type
System Administrator (ITSM Tools)
Builds
IT Service Management processes and tool configurations
Domain
IT Service Management / Public Sector
Required skills
BMC Helix, ITIL, Configuration Management Database, Change Management, Incident Management, Problem Management, Service Request Management, Service Catalog Management, Service Level Management, Self-Service Portal, Reporting, Windows Server OS, Linux Server OS, Kubernetes, OpenShift, Git, Jenkins, Software Asset Management, Project Management
Preferred skills
ITIL certification, Customer service orientation, Process and Quality Management, German language (fluent), English (IT-specific)
Technologies
BMC Helix, Windows, Linux, Kubernetes, OpenShift, Git, Jenkins
Responsibilities
Plan, conceive, develop, and consult on ITSM areas including SACM, Change, Incident, Problem, Service Request, Service Catalog, Service Level, and Self-Service Portal; Operate, maintain, monitor, and support BMC Helix and related IT service processes; Automate IT service processes using existing tools and interfaces; Conduct project work within NOW IT consortium and DRV-IT
Seniority
Mid-level, hands-on IC