Team Leader - IT Support (Onsite)
Core
Lead and manage a 30+ person on-site IT support team, ensuring operational efficiency and SLA compliance.
Role type
Senior IT Support Team Leader
Builds
End-user IT infrastructure and support processes
Domain
IT Service Management / Proximity Support
Required skills
Team leadership, shift planning, SLA management, risk analysis, change control, escalation management, status reporting, improvement initiatives
Preferred skills
Hands-on technical support experience, coaching skills
Technologies
IT support tools, change control systems
Responsibilities
Provide leadership to the Proximity IT Support teams (team size 30+), Manage daily team operations, Conduct regular service reviews and quality control, Oversee critical support processes, Track activities against operational plans, Manage the change control procedure, Coordinate improvement initiatives, Act as the final point of escalation