DevOps Services Engineer - Smoc & Incident
Core
Lead coordination and resolution of critical IT incidents, monitor service health, and drive proactive incident prevention using AI and AIOps tools.
Role type
Senior DevOps Services Engineer (Incident & Event Management)
Builds
Operational dashboards, monitoring solutions, and automation for IT service management
Domain
Telecommunications / IT Operations
Deliverable
dashboards & analysis
Required skills
Incident Management, ITIL processes, Service Monitoring, Observability, Root Cause Analysis, SQL, Data Analysis, AI/AIOps concepts, Microsoft Copilot, Trend Analysis
Preferred skills
Generative AI application, Major Incident Management, Service Operations Center (SMOC/NOC) experience, ITIL v4 Foundation certification
Technologies
Power BI, Tableau, Grafana, Kibana, Microsoft Copilot, Azure OpenAI, AIOps solutions
Responsibilities
Lead coordination and resolution of critical customer-impacting IT incidents, Monitor service health and operational performance across business-critical platforms, Drive proactive incident prevention through trend analysis and early warning mechanisms, Collaborate with internal teams and vendors during incident resolution, Own and continuously improve Incident Management processes in alignment with ITIL best practices, Manage reporting and operational KPIs for incidents and service requests
Seniority
Senior, hands-on IC
