Application Operations Manager
Core
Lead and develop a high-performing Applications Operations team to manage application environments, incidents, changes, and service delivery within a global IT environment.
Role type
Senior IC Applications Operations Manager (People Management & Operations)
Builds
Application environments, incident resolution processes, and service delivery frameworks
Domain
IT Operations / Application Support / Professional Services
Required skills
Team leadership and coaching, Incident and problem management, Change management, Stakeholder management, Operational KPI analysis, Root cause analysis, Process improvement, On-call scheduling, Automation initiatives, Configuration management
Preferred skills
Experience in law firms or professional services, Degree in Computer Science
Technologies
Monitoring tools, Reporting tools, Ticketing systems, Change Advisory Board (CAB) processes
Responsibilities
Lead, develop, and retain a high-performing Applications Operations team through coaching and performance management; Manage team capacity, skills, and resources to balance operational requirements and cost goals; Oversee application and platform changes, releases, and operational maintenance; Lead the effective management and resolution of application incidents including root cause analysis; Act as an escalation point for major incidents and outages; Develop and maintain incident handling processes and track KPIs; Monitor application environment health and ensure appropriate responses to alerts; Oversee audits for configuration management; Support integration of new application services and automation initiatives; Establish and communicate on-call schedules; Build strong relationships across IT and the business.
Seniority
Senior, hands-on IC with people management responsibilities
