Supervisor de Field Services
Core
Lead day-to-day delivery of infrastructure, workplace, and onsite support services, ensuring SLA adherence and operational excellence.
Role type
Senior IC service delivery supervisor / Associate Manager
Builds
IT infrastructure and onsite support services for enterprise clients
Domain
IT Services / Managed Workplace / Infrastructure
Required skills
SLA management, resource planning, team leadership, incident management, process improvement, stakeholder communication, capacity forecasting, performance management
Preferred skills
ITIL Foundation, CompTIA A+, Microsoft Azure Fundamentals, AWS Cloud Practitioner, bilingual Spanish-English
Technologies
ITSM tools, incident management systems, asset management platforms
Responsibilities
Manage contractual delivery services and ensure SLA/KPI compliance; Lead resource management including staffing, scheduling, and capacity planning; Drive operational excellence and continuous improvement initiatives; Coach and develop team members; Partner with Service Desk, Automation, and Account teams; Forecast ticket volumes and resource needs; Maintain senior-level customer relationships.
Seniority
Senior, hands-on IC with people management