SAP AMS Service Operations Specialist (m/w/d)
Core
Central interface between customers, SAP experts, and internal service teams to coordinate and service-orientedly handle incidents, service requests, and changes in ongoing AMS operations.
Role type
Service Operations Specialist (AMS)
Builds
Stable AMS operations and service quality for customers
Domain
IT Service Management / SAP
Deliverable
dashboards & analysis
Required skills
Incident and service request management, SLA monitoring, process coordination, ITIL knowledge, SAP/AMS experience, structured self-organization, customer orientation
Preferred skills
Ticketing tool implementation, service review participation, process optimization
Technologies
Ticketing and Service Management tools
Responsibilities
Coordinate and handle incidents, service requests, and changes; Monitor SLAs and Service-KPIs; Support service reviews and escalations; Contribute to service process development; Participate in introducing new service management tools