Teamleitung IT Support (m/w/d)
Core
Leading and managing the IT Support team (1st and 2nd Level) to ensure stable, service-oriented IT support across all locations and organizational units.
Role type
Team Lead / Manager, IT Support
Builds
Stable IT support services and improved user experience for all company locations
Domain
Healthcare / IT Service Management
Required skills
Team leadership, ITSM processes, ticket coordination, incident management, process improvement, stakeholder coordination, external vendor management, NIS2/KRITIS compliance knowledge, system integration support
Preferred skills
Client and workstation systems expertise, network and infrastructure understanding, audit-ready documentation, change management
Responsibilities
Provide disciplinary leadership and development of the support team, prioritize and manage tickets and incidents, analyze recurring problems to drive technical and organizational improvements, coordinate with infrastructure and security teams, support system integration, manage external service providers, ensure compliance with NIS2/KRITIS/B3S GKV regulations
Seniority
Manager, hands-on leadership