Sachbearbeiter IT-Service 2nd-Level (m/w/d)
Hybrid
Core
Handling service requests and incidents for internal and external stakeholders.
Role type
2nd-level IT service technician
Builds
IT support services for a regional savings bank
Domain
Banking / IT Service Management
Deliverable
client delivery
Required skills
IT support experience, problem management, vendor management, independent work, service orientation, communication
Preferred skills
vocational training as IT specialist (Fachinformatiker), further education
Technologies
IT Service Management tools
Responsibilities
Process service requests and incidents, manage problem and weakness detection, act as contact person for external service providers