Problem Management Coordinator_1 year Bucharest & Iasi
Core
Manage and coordinate the resolution of problems, defects, and improvement initiatives across IT applications and systems used by Vodafone customers.
Role type
Senior IC problem management coordinator
Builds
Service resilience, incident reduction strategies, and organizational change coordination
Domain
Telecommunications / IT Service Management
Required skills
Root cause analysis, IT Service Management (ITSM), BMC Remedy, Agile methodologies, Stakeholder management, Project coordination, Technical workshops facilitation, 5 Whys/Fishbone analysis
Preferred skills
ITIL principles, Cross-functional collaboration, Service improvement project leadership
Responsibilities
Coordinate technical investigations for incidents and recurring problems; Lead problem management activities including root cause identification and corrective actions; Oversee delivery of software and hardware modifications; Engage technical teams to meet objectives and timelines; Provide updates and recommendations to stakeholders; Drive service improvement projects to reduce incident volumes.
Seniority
Mid-Senior, hands-on IC