SAP AMS Service Manager (m/w/d)
Core
Central point of contact for AMS operations, ensuring stable systems and strong customer relationships by combining operations and further development.
Role type
Senior SAP Application Management Service Manager
Builds
Stable SAP service operations and optimized service relationships for a portfolio of customers
Domain
IT Service Management (ITSM) / SAP
Required skills
SAP system knowledge, ITIL processes, service reporting and SLA management, stakeholder management, project management, de-escalation
Preferred skills
Experience in service or consulting environment, knowledge of SAP system architectures, familiarity with ticketing tools
Technologies
SAP, ITIL, Ticketing tools
Responsibilities
Manage AMS operations for a customer portfolio, develop service relationships with Account Management, plan and conduct service meetings, handle service reporting and reviews, communicate between customer and service team, collaborate with Consulting on service requests, manage de-escalation and corrective actions, lead service projects like transitions and releases
Seniority
Senior, hands-on IC