IT Process Manager (m/w/d)
Core
Design and optimize cross-functional IT management processes, governance structures, and service quality standards to ensure pragmatic and transparent workflows.
Role type
IT Process Manager (ITSM/IT Governance)
Builds
End-to-end IT processes, governance frameworks, and management information systems
Domain
IT Service Management and IT Governance
Required skills
IT Service Management, Demand Management, Portfolio Management, IT Governance, Process Management, Analytical thinking, Stakeholder collaboration, Change management
Preferred skills
ITIL, Agile methodologies, Jira, Confluence
Technologies
Jira, Confluence
Responsibilities
Analyze existing workflows and identify improvement opportunities; Develop ITSM processes, standards, and governance structures; Define clear roles, responsibilities, and decision-making paths; Create KPIs and management information for IT processes and portfolios; Implement tool support for IT management processes; Drive adoption of new processes across business units and country ITs.