Service Design & Transition Lead
Core
Implement and maintain an effective M&RI Service Transition Process (STP) from ideation through to live operation, ensuring new and changing services have fully developed end-to-end support structures aligned with business requirements and ITIL standards.
Role type
Senior Associate Service Design & Transition Lead
Builds
End-to-end support models, documented service lifecycles, and performance metrics for new and changing services.
Domain
Financial markets infrastructure and data provider operations
Required skills
Service Transition Process (STP) management, ITIL methodology, SLA and KPI definition, lifecycle resourcing planning, stakeholder management, risk management, project sign-off coordination, operations risk identification.
Preferred skills
Knowledge sharing, process improvement, cross-organizational collaboration.
Technologies
ITIL, M&RI systems, Service Transition Boards.
Responsibilities
Act as a gatekeeper for Transfer to Operations, define service acceptance criteria, ensure compliance with STP and control requirements, deliver end-to-end support models, manage Operations risks, participate in stakeholder groups to improve delivery efficiency.
Seniority
Senior Associate
