Consultant pilotage et process IT (F/H)
Core
Audit IT processes, manage client contracts, and drive continuous improvement initiatives for IT service delivery.
Role type
Senior IT Process Consultant
Builds
IT process improvement roadmaps and client service delivery plans
Domain
IT Services / Managed Services
Required skills
IT process auditing, contract management, performance management, ITIL certification, ITSM tools, stakeholder management, strategic planning
Preferred skills
Lean Six Sigma, COBIT, Agile methodologies, IT outsourcing experience
Technologies
ITSM tools
Responsibilities
Audit IT organizational processes, manage client relationships and contract performance, lead continuous improvement task forces, present recommendations to management committees