IT Service Management (ITSM) Spezialist (m/w/d)
Core
Administration and operation of the TOPdesk platform, optimization of ITIL-based IT service processes, and development of service catalogs and automation workflows.
Role type
IT Service Management Specialist
Builds
IT service processes, service catalogs, self-service portals, and automation workflows
Domain
Healthcare insurance (GKV) / IT Service Management
Required skills
ITIL processes, TOPdesk platform, workflow automation, service catalog management, process documentation, security & control structures
Preferred skills
CMDB modeling, public administration experience, analytical thinking
Technologies
TOPdesk, ITIL
Responsibilities
Administer and operate the TOPdesk platform, design and optimize ITIL-based service processes, build and maintain service catalogs and self-service portals, implement workflows and automations, consult business units on service-oriented processes
Seniority
Mid-level, hands-on IC