Senior Customer Experience Solution Engineer
Core
Senior technical advisor leading customer experience transformation engagements for large organizations, designing solution architectures that integrate CRM, contact centers, digital channels, automation, and AI.
Role type
Senior IC Solution Engineer (Customer Experience & CCaaS)
Builds
End-to-end customer engagement solutions connecting CRM, contact centers, voice/digital channels, workflow automation, and intelligent agents.
Domain
Customer Experience / Contact Center as a Service (CCaaS) / Enterprise CRM
Required skills
Solution architecture, Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio, Dataverse), CRM design, Contact Center technologies, Generative AI, Conversational AI, Integration & APIs, Enterprise security & governance, Technical discovery & workshops, Executive communication, Mentoring
Preferred skills
Microsoft Dynamics 365, Azure, Telecommunications, Enterprise development technologies
Technologies
Microsoft Power Platform, Power Apps, Power Automate, Copilot Studio, Dataverse, Microsoft Dynamics 365, Azure, APIs, Enterprise Cloud
Responsibilities
Lead customer experience transformation engagements across CCaaS, CRM, and AI; Design end-to-end solutions integrating contact centers, CRM, and digital channels; Design and demonstrate modern contact center capabilities and AI-powered agents; Provide technical leadership on integration, security, and enterprise architecture; Partner with sales and engineering to shape strategic opportunities; Mentor other Solution Engineers.
Seniority
Senior, hands-on IC
