Principal Product Manager – Customer Service
Hybrid
Core
Lead the entire Customer Service function to improve user response quality and reduce contact costs by leveraging AI.
Role type
Principal Product Manager (Customer Service)
Builds
Customer service platforms and AI-driven support solutions
Domain
E-commerce / Marketplace / Customer Support
Deliverable
product features
Required skills
Product management, AI strategy, Stakeholder management, Data-driven decision making, Cost optimization, Team leadership
Preferred skills
Experience in high-stakes product roles, Self-awareness, High analytical IQ
Technologies
AI tools
Responsibilities
Define and execute initiatives to improve customer service metrics, Reduce customer contact costs, Manage cross-functional stakeholders (engineering, data, CS), Lead a team of 1 Product Manager
