Solutions Consultant (Native Japanese Speaker + Business English)
Core
Independently supports enterprise discovery, solution design, demonstrations, and value-focused engagements for Sprinklr's Unified Customer Experience Management (Unified-CXM) platform.
Role type
Senior Solutions Consultant (Enterprise)
Builds
Tailored Sprinklr solutions, demonstrations, workshops, and proof-of-concept engagements for enterprise clients.
Domain
Enterprise software / Unified Customer Experience Management (Unified-CXM) / AI-native CX platforms
Required skills
Enterprise solutions consulting, solution design, technical and business knowledge, stakeholder management, solution architecture, integration approaches, customer problem structuring, value-driven recommendations
Preferred skills
Experience with Japanese enterprises, familiarity with CRM/marketing automation/social management/analytics/contact center platforms, knowledge of APIs and scalable solution design
Technologies
Sprinklr platform (Service, Social, Marketing, Insights), enterprise systems, APIs
Responsibilities
Partner with enterprise account teams throughout complex sales cycles, lead discovery to understand customer objectives and workflows, develop solution hypotheses and value drivers, design and present tailored solutions, deliver demonstrations and workshops, translate technical capabilities into business value, collaborate with Sales/Product/Engineering/CS/Marketing, develop solution architectures, deliver locally relevant consulting, navigate consensus-based stakeholder environments
Seniority
Mid-Senior, Individual Contributor