Technical Architect Customer Experience Platforms (all genders)
Core
Technical Architect translating business needs into scalable, customer-centric service and CRM solutions for international enterprises.
Role type
Senior IC Technical Architect (Customer Experience & MarTech)
Builds
End-to-End customer management solutions, service-oriented business models, and digital service transformations.
Domain
Customer Experience (CX), MarTech, Digital Strategy
Deliverable
production ML models
Required skills
Digital strategy, Growth Tech, Agentic Commerce, AI/ML, personalization, predictive analytics, automation, real-time data, platform evaluation, technical architecture
Preferred skills
Experience with Salesforce, ServiceNow, Microsoft Dynamics, Genesys, Qualtrics, NICE, Sprinklr
Technologies
Salesforce, ServiceNow, Microsoft Dynamics, Genesys, Qualtrics, NICE, Sprinklr, AI/ML platforms
Responsibilities
Advise clients on strategic and technical architecture for service models; design End-to-End CRM and Contact Center solutions; evaluate and recommend platforms; support technical implementation with development teams.
Seniority
Senior, hands-on IC
